As I have written here before, as much as we should fear the immense power of intelligence agencies such as the NSA, it’s important to recognize that secrecy does not merely function as an instrument of power — just as importantly it functions to conceal incompetence.

The agencies want to sustain their mystique as the valiant and stealthy defenders of national security. What they dread is being seen as over-funded bunglers.

On November 29, 2012, the internet went down in Syria. The following day, the Washington Post reported:

Though the rebels and the Syrian government blamed each other for the prolonged outage, most technology experts believe Syrian authorities caused the blackout to try to impede the rebels’ interactions and online broadcasts of the fighting.

More honest reporting might have said, it’s anyone’s guess what happened, but for what it’s worth here’s some speculation from some so-called experts.

It turns out, apparently, that the experts were wrong and the cause of the outage was a bungled NSA operation.

James Bamford has just done an extended interview with Edward Snowden which includes this:

By the time he went to work for Booz Allen in the spring of 2013, Snowden was thoroughly disillusioned, yet he had not lost his capacity for shock. One day an intelligence officer told him that TAO — a division of NSA hackers — had attempted in 2012 to remotely install an exploit in one of the core routers at a major Internet service provider in Syria, which was in the midst of a prolonged civil war. This would have given the NSA access to email and other Internet traffic from much of the country. But something went wrong, and the router was bricked instead—rendered totally inoperable. The failure of this router caused Syria to suddenly lose all connection to the Internet—although the public didn’t know that the US government was responsible. (This is the first time the claim has been revealed.)

Inside the TAO operations center, the panicked government hackers had what Snowden calls an “oh shit” moment. They raced to remotely repair the router, desperate to cover their tracks and prevent the Syrians from discovering the sophisticated infiltration software used to access the network. But because the router was bricked, they were powerless to fix the problem.

Fortunately for the NSA, the Syrians were apparently more focused on restoring the nation’s Internet than on tracking down the cause of the outage. Back at TAO’s operations center, the tension was broken with a joke that contained more than a little truth: “If we get caught, we can always point the finger at Israel.”